Support

You're never on your own.

Unlimited UK-based support and guidance, included in your £499. Most people work through the platform without needing us, but we're here the moment you do.

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Unlimited support from our UK-based team

Every channel connects you to a real UK-based person who knows probate. Not a call centre script. Not a chatbot. Someone who can look at your specific situation and give you a straight answer.

Schedule a telephone support call

Book a callback from within the platform at a date and time that suits you. You choose when. A member of the team calls you at the time you select. No waiting on hold.

Send a support ticket

Raise a support ticket from within your account at any time. Your query is logged and assigned to a team member who responds during business hours. Useful for tracking ongoing questions.

Email us

Send a question any time to info@ycdprobate.co.uk. We respond promptly during business hours. Useful for detailed questions where you want to explain a specific situation fully.

Live chat

Start a live chat session from within the platform. Get a quick answer from a real person without making a call. Available during support hours.

Integrated Screen share facility

If you need us to look at a specific section with you, we can join you using our in-platform screen share facility and see exactly what you are looking at. No need to describe the problem. We guide you through it directly.

Built-in guidance at every step

Every section of the platform includes plain-English explanations of what is being asked and why. Video guidance is available throughout. You are never left to figure anything out alone.

What we can help with

Help using the platform

If a section of the platform is asking for something you are not sure about, we can explain what is needed and why. We can talk you through what information to enter for your specific estate.

About Probate, Inheritance Tax and the process

If you are not sure what happens next, what to expect from HMCTS or HMRC, or how long something is likely to take, we can give you a plain-English answer based on the typical experience of our customers.

Your application

Once your forms are generated, if you have a question about what you are looking at or what to do next, we can help. We can walk through the submission guidance with you and make sure you know exactly what to do.

Before you start

Not yet registered? We are happy to talk through your situation before you commit to anything. We will give you an honest answer about whether the platform is right for your estate, and point you in the right direction if it is not. If you would like help signing up our team can take payment over the phone and help you complete your registration.

...Helpful, knowledgeable and friendly staff who were quick to respond to all of my queries either on the phone or by email; really speeded up and simplified the process of applying for probate...

Suzie W

...I seriously cannot believe the money I have saved by doing probate myself. If there was a question I didn't understand I requested a call back, which I received quickly and was able to chat to the advisor who explained so that I was able to understand...

Tracy Plows

...I only wish I'd found this service earlier., it has been invaluable. It made what felt a daunting task manageable in a time of great stress and upset. The phone support was also brilliant. I would highly recommend...

Josephine Butler

Quick answers about our support

Yes. Unlimited support is included in your £499. Phone, email, live chat, scheduled callback, support ticket and screen share. There is no extra charge and no limit on how many times you contact us.

Our phone line is open Monday to Saturday, 9am to 6pm. You can send an email, raise a support ticket or book a callback at any time, and we respond during business hours.

No. We are happy to talk through your situation before you register. Call us on 0800 689 1447 and we will give you an honest answer about whether the platform is right for your estate.

Yes. Our entire support team is UK-based and knows probate in England and Wales. You will never be routed to an overseas call centre or handed to a chatbot.

We guide you through the process and answer any question you have, but you complete your own application. That is what keeps the cost at £499 and keeps you in control. You are the executor and the application is yours.

Frequently Asked Questions

Get Started

Request a Callback

Still not sure about something? Call us on 0800 689 1447 · Monday to Saturday, 9am to 6pm

See all our reviews

Excellent programme

Excellent programme, very easy to use. Probate granted in 6 weeks with no problems. Highly recommend and would use again. Saved a FORTUNE on solicitors.

Keith

Easy navigation

Easy to follow, well guided

Carol Lent

What can I say.

What can I say. Site was self explanatory and easy to use. Fortunately I had all the necessary documentation which gave me a smooth ride through the forms. Probably saved us £10k of solicitors fees. I had one query about one of the sections so raised that and somebody called me within 30mins and everything was explained simply. If you are dealing with a simple estate, as was mine (just one property and Bank Accounts) it’s a fantastic option to use. Highly recommended. Grant

Grant Champion

Helpful staff and good online service

It was really useful to start the forms and go back to them over a period of days without having to start again. Once completed and printed off, we sent off and our Grant of Probate was received 4 weeks later. I had to contact staff at the Help Centre on a couple of occasions and they were more than helpful. Definitely would recommend using this service if the application is not complicated.

Customer - Bristol

Excellent service..

Excellent service… many thanks to James he was very professional and extremely patient with me … this is a very difficult time and I really appreciate the help this service provided. James talked me through stage by stage and let me deal with it at my own pace I would recommend youcandoprobate to everyone .. worth every penny ..solicitors had quoted me £8000 that’s a real big jump in price and at such a vulnerable time .. I am now awaiting for the government to process many thanks James for all your help. Corinne Minords

Corinne Minords

Excellent package

Excellent package easy to follow and good help service if needed – probate obtained in six weeks – thankyou

mark

Makes doing probate yourself possible

Makes doing probate yourself possible, saving a lot of money on legal fees and considerably speeding up the process!

Dave

Easy to use

Easy to use. Questions by email replied in the same day.

Carol

You Can Do Probate yourself

Simple to use the online tools and help to complete my application

peter.c

Excellent! I wish I had found sooner

So, so easy. I wish I had found sooner as I put off doing probate thinking it would be bad but it was fine. I got a bit stuck and had a quick call and then all went through smoothly. Thank you, I would definitely recommend to all.

Carol Fennell

Smooth

Any problem that I came up against, was sorted out over the phone , I highly recommend youcandoprobate

Andrew

This is a fabulous piece of software…

This is a fabulous piece of software and wonderful support. I have never had to go through the process before and the software made it simple and manageable. When I had a question, they were very very quick to respond and gave me all the time I needed and super advice which saved me time and money. Fabulous company, I highly recommend.

customer

AFFORDABLE FIXED PRICE

Forms filled in for you

No expertise needed

Unlimited UK support

Save money, time and stress with YouCanDoProbate

One time payment

£499

including VAT

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Additional costs: The probate registry fee of £526 (for all estates over £5,000) and any additional official copies at £2 each. (Payable directly to HM Courts and Tribunals Service by cheque or postal order, enclosed with your application forms).