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Money back guarantee

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Save time, money, and stress, backed up by our money-back guarantee if you're not completely satisfied.

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Money Back Guarantee

At YouCanDoProbate, we are confident in the quality of our platform and services. Your satisfaction is our top priority, which is why we proudly offer a 14 Day Money Back Guarantee.

We understand that managing probate can be a challenging time, and we want to make your experience as stress-free as possible. If, for any reason, you are not satisfied, you may qualify for a refund under our guarantee. Please take a moment to review the details of our Money Back Guarantee below to understand how this policy works and the terms associated with it.

Money Back Guarantee Eligibility

  1. The Money Back Guarantee is valid for a maximum of 14 days, starting from the date of purchase.
  2. After the 14 day period has expired, no refunds can be processed.
  3. The 14-Day Money-Back Guarantee is exclusively available to users who register on or after March 1, 2025.
  4. Refunds are only available if your account has not progressed beyond the Testamentary Expenses stage in the Probate dashboard. Accounts that have moved past this stage are strictly ineligible for refunds.
  5. Refunds are only available if your account has not generated any Probate or Inheritance Tax forms. Accounts that have generated any forms are strictly ineligible for refunds.
  6. If you are granted and receive a refund, you will immediately relinquish all ownership of your license and lose access to the platform.
  7. All refunds will be subject to a 5% refund administration fee, deducted from the original purchase price of £399.00.

How to Request a Refund

  • To request a refund, please submit a refund support ticket via the Support Section in the platform or contact our team directly.
  • All refund requests are carefully reviewed by our Support Team. To proceed, you will have to accept a follow-up phone call, allowing us to address your concerns and provide any necessary assistance before your request can be considered for approval.

Processing Your Refund

  • If approved, your refund will be processed as quickly as possible.
  • Refunds will be issued via your original payment method.

Important Notes

  • By requesting and accepting a refund, you fully relinquish your license ownership and access to YouCanDoProbate.
  • We reserve the right to deny a refund request if deemed necessary.
  • For more details, please refer to our Terms & Conditions of Sale.

YouCanDoProbate will automatically notify you, and stop you from continuing at the point any limits or thresholds are exceeded where you can’t apply. If this happens, please contact us and we will happily provide you with a full refund.

The conditions of this refund guarantee are outlined below;

At the date of death, the person who has died must have lived in England or Wales and the total value of overseas assets is less than £100,000 (or no overseas assets for deaths pre January 1st 2022).

  • No Probate or Tax Forms can be generated within the application. After generating for the first time, even if deleted, no refunds can be processed.
  • Refunds may only be issued within the first 60 days of creating your account. After 60 days no refunds can be processed.
  • By requesting and receiving a refund, you relinquish all ownership of your license and will lose access to the product immediately.
  • We will process your refund as soon as we’re able to.
  • We reserve the right to deny a refund request if deemed necessary.
  • To submit a refund support ticket, from our support site or, please contact us.
  • The refund will be subject to a 5% (of original £399.00 purchase price) refund administration fee.
  • Further details can be found in out Terms & Conditions of Sale.

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