UK based expert support
Help when you need it. You are never on your own.
Every question answered by a real person who knows probate. Not a chatbot, not an overseas call centre. Phone, email, live chat, screen share and scheduled callback. All included in your £499.
Try it risk-free · 14 Day Money Back Guarantee
Call 0800 689 1447 · Monday to Saturday, 9am to 6pm
Integrated support
Unlimited support from UK based experts
Every channel connects you to a real UK-based person who knows probate. Not a call centre script. Not a chatbot. Someone who can look at your specific situation and give you a straight answer.
Schedule a telephone support call
Book a callback from within the platform at a date and time that suits you. You choose when. A member of the team calls you at the time you select. No waiting on hold.
Send a support ticket
Raise a support ticket from within your account at any time. Your query is logged and assigned to a team member who responds during business hours. Useful for tracking ongoing questions.
Email us
Send a question any time to info@ycdprobate.co.uk. We respond promptly during business hours. Useful for detailed questions where you want to explain a specific situation fully.
Live chat
Start a live chat session from within the platform. Get a quick answer from a real person without making a call. Available during support hours.
Integrated Screen share facility
If you need us to look at a specific section with you, we can join you using our in-platform screen share facility and see exactly what you are looking at. No need to describe the problem. We guide you through it directly.
Built-in guidance at every step
Every section of the platform includes plain-English explanations of what is being asked and why. Video guidance is available throughout. You are never left to figure anything out alone.
Expert support included in your £499
Most people work through the platform without needing us. But we are there when you do.
YouCanDoProbate is designed so that most people complete their application without ever contacting support. Every section of the platform includes plain-English guidance explaining what is being asked and why. Video explanations are available throughout.
But probate involves real estate details and real family circumstances. Sometimes a question needs a real answer from a real person. When that happens, our UK-based team is available throughout your application, at no extra cost.
“This made a very difficult time and task painless. I had a few queries which were answered very efficiently.”
LCc
Verified Trustpilot Review
What our support
team can help with.
Help when you need it
Any question about your application, the platform or the process.
Our support team can help with any question that arises during your application. Here are the kinds of things people most commonly ask about.
Questions about specific sections
If a section of the platform is asking for something you are not sure about, we can explain what is needed and why. We can talk you through what information to enter for your specific estate.
Questions about the process
If you are not sure what happens next, what to expect from HMCTS or HMRC, or how long something is likely to take, we can give you a plain-English answer based on the typical experience of our customers.
Questions about your completed forms
Once your forms are generated, if you have a question about what you are looking at or what to do next, we can help. We can walk through the submission guidance with you and make sure you know exactly what to do.
Questions before you register
Not yet registered? We are happy to talk through your situation before you commit to anything. We will give you an honest answer about whether the platform is right for your estate, and point you in the right direction if it is not. If you would like help signing up our team can take payment over the phone and help you complete your registration.
“I can’t thank my Advisor, Tom, more for all his patience and help. He has guided me every step of the way and I’m thrilled with the results of this excellent service.”
Rona Lamont
Verified Trustpilot Review
What people say
about our support.
The support people remember
Time and again, our customers single out the support team.
The thing people mention most often in their reviews is not the price or the platform. It is the people. Here is what they say.
Always someone to ask
“Exceptional company. Made the whole process incredibly easy for me and I had to ask multiple questions at which time there was always someone approachable to ask.”
jacqueline fawcett
Verified Trustpilot Review
The help desk
“I found the platform very helpful. I was especially impressed with the help desk capability - very timely and helpful.”
Mike
Verified Trustpilot Review
Supportive staff
“The staff team were supportive and return calls were reasonably prompt”
Betty Tuur
Verified Trustpilot Review
Fantastic support
“The form was quite easy to follow. But the support from the staff was fantastic and very helpful.”
R Z
Verified Trustpilot Review
Speedy help line
“Really easy to use and an excellent and speedy help line if you have a query.”
Michael Trenerry
Verified Trustpilot Review
Calculations done for you
“Superb, easy to follow instructions where data and calculations are generated for you once required fields are inputed.”
Annabelle
Verified Trustpilot Review
“You can do probate made the whole process so much easier.”
Pete Titterington
Verified Trustpilot Review
Support questions
Quick answers about getting help.
Yes. Unlimited support is included in your £499. Phone, email, live chat, scheduled callback, support ticket and screen share. There is no extra charge and no limit on how many times you contact us.
Our phone line is open Monday to Saturday, 9am to 6pm. You can send an email, raise a support ticket or book a callback at any time, and we respond during business hours.
No. We are happy to talk through your situation before you register. Call us on 0800 689 1447 and we will give you an honest answer about whether the platform is right for your estate.
Yes. Our entire support team is UK-based and knows probate in England and Wales. You will never be routed to an overseas call centre or handed to a chatbot.
We guide you through the process and answer any question you have, but you complete your own application. That is what keeps the cost at £499 and keeps you in control. You are the executor and the application is yours.
Still not sure about something? Call us on 0800 689 1447 · Monday to Saturday, 9am to 6pm
Ready to get started?
See how it works
See exactly how straightforward the platform is, from your first question to your completed forms.
See the price
One fixed price of £499. Here is exactly what that covers, support included.
Common questions
Every question answered about the platform, the price and the process.
Expert help, whenever you need it.
You are never on your own.
Work through the platform at your own pace, with a UK-based expert team available throughout. All included in your £499.
Try it risk-free · 14 Day Money Back Guarantee
Call 0800 689 1447 · Monday to Saturday, 9am to 6pm
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